Last Updated: January 2025
Jehovah-jireh Baby Bank ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy
explains how we collect, use, and safeguard your personal information when you use our services or visit our
website.
Registered Charity Number: 1214509
Address: 1 Climsland House, Duchy Street, London SE1 8AF
1. Information We Collect
Information You Provide
We collect information that you voluntarily provide to us, including:
- Contact Information: Name, email address, phone number, postal address
- Service Requests: Information about your family circumstances and needs when requesting
support
- Referral Information: Details provided by professionals making referrals on your behalf
- Donor Information: Contact details and gift aid declarations for donations
- Volunteer Applications: Personal details, availability, and any relevant experience
Information Collected Automatically
When you visit our website, we may automatically collect:
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website
- IP address (anonymized)
2. How We Use Your Information
We use the information we collect to:
- Provide baby essentials and support to families in need
- Process referrals and coordinate service delivery
- Communicate with you about your enquiry or our services
- Process donations and provide receipts or Gift Aid declarations
- Coordinate volunteer activities
- Improve our services and website
- Comply with legal obligations and charity regulations
3. Legal Basis for Processing
We process your personal information under the following legal bases:
- Consent: Where you have given explicit consent for us to process your data
- Legitimate Interests: To carry out our charitable purposes and provide services
- Legal Obligation: To comply with charity law and financial regulations
- Contractual Necessity: To fulfil agreements with volunteers and partners
4. Information Sharing
We do not sell, rent, or trade your personal information. We may share information with:
- Partner Organizations: Other charities or support services where this would benefit you
(with your consent)
- Regulatory Bodies: The Charity Commission or other authorities as required by law
- Service Providers: Third parties who help us operate (e.g., IT support), under strict
confidentiality agreements
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information,
including:
- Secure storage of physical records
- Password protection and access controls for digital data
- SSL encryption on our website
- Regular review of security procedures
- Staff and volunteer training on data protection
6. Data Retention
We retain personal information only for as long as necessary:
- Service Users: Records kept for 3 years after last contact
- Donors: Financial records kept for 7 years (legal requirement)
- Volunteers: Records kept for duration of volunteering plus 3 years
- Website Enquiries: 2 years from date of enquiry
7. Your Rights
Under UK data protection law, you have the right to:
- Access: Request a copy of the personal data we hold about you
- Rectification: Ask us to correct inaccurate information
- Erasure: Request deletion of your data (subject to legal requirements)
- Restriction: Ask us to limit how we use your data
- Portability: Receive your data in a portable format
- Objection: Object to certain types of processing
- Withdraw Consent: Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us using the details below.
8. Cookies
Our website uses essential cookies to ensure proper functionality. We do not use advertising or tracking
cookies. Essential cookies are necessary for the website to function and cannot be switched off.
9. Children's Privacy
We collect information about children only in the context of providing our baby bank services, and only with
the consent of a parent or guardian. This information is treated with extra care and confidentiality.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated
"Last Updated" date. Significant changes will be communicated through our website or directly where
appropriate.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
12. Complaints
If you are unhappy with how we have handled your personal information, you have the right to lodge a
complaint with the Information Commissioner's Office (ICO):
However, we would appreciate the opportunity to address your concerns before you contact the ICO, so please
reach out to us first.
